Why Locals Love Red Robin Gourmet Burgers and Brews
Red Robin Gourmet Burgers and Brews in Durham, NC, is a vibrant American restaurant that perfectly balances classic comfort with a modern twist. Specializing in hearty, grill-crafted dishes, this family-friendly spot is a haven for those craving gourmet burgers, traditional American grills, and an inviting bar atmosphere. Whether you're stopping by for a casual lunch, a family dinner, or a lively evening out, Red Robin guarantees a satisfying experience with its blend of fresh ingredients, bold flavors, and welcoming ambiance.
On the menu, you’ll find a range of temptations that cater to all tastes. Dive into their signature burgers like Red’s Cheeseburger, served with your choice of beef, grilled chicken, turkey, or veggie patty, perfectly complemented by American cheese, crisp lettuce, ripe tomatoes, and zesty pickles. The options extend beyond burgers with kid-friendly meals such as the Donatos® 7" pizza, featuring classic Pepperoni or rich Serious Cheese™, which promise a comforting, satisfying bite for younger diners. For something truly indulgent, the Chocolate Covered Pretzel Milkshake is a divine salty-sweet concoction, blending vanilla soft serve with chocolate, caramel, and crunchy chocolate-covered pretzels, crowned with whipped cream—a sensory delight that lingers long after the last sip.
Step inside, and you’ll notice how thoughtfully the space is designed to create a chill, approachable atmosphere. The lighting strikes a comfortable balance—bright enough to enjoy the feast before you, but warm and inviting for relaxed conversation. The bar area offers a more private, cozy corner perfect for unwinding after a busy day, as one guest recounted feeling the attentive warmth of the staff and the gentle hum of conversation without intrusive noise from the TVs. The attentive yet laid-back service further enhances the dining experience; servers like Catherine and Tracy have been praised for their professionalism and heartfelt care, especially when accommodating dietary needs like gluten-free options.
The attention to detail extends to every part of the meal—from the juicy, flavor-packed wings to the crispy, well-seasoned fries that complement every burger. While some visitors noted minor inconsistencies, such as sauce coverage on wings, the overall consensus highlights Red Robin’s commitment to fresh, delicious food and a welcoming vibe where you truly feel at home. A manager’s personal touch, like that of Darby, makes the atmosphere even more genuine and thoughtful, reinforcing that this isn't just a restaurant—it’s a local favorite where every guest is valued.
If you’re in Durham and looking for a dependable spot that elevates classic American dining with fun, flavorful twists and a hospitable atmosphere, Red Robin Gourmet Burgers and Brews on New Hope Commons Drive is a must-visit. From the first bite of a juicy burger to the last sip of a creamy milkshake, it’s an experience to savor, share, and return to again and again.
Location: 5313 New Hope Commons Dr, Durham, NC 27707
Phone: (919) 419-4980
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What Makes This Place Friendly
- Delivery
- Takeout
- Dine-in
- Fast service
- Great beer selection
- Great cocktails
- Great dessert
- Sports
- Lunch
- Dinner
- Solo dining
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
- Wheelchair accessible seating
- Alcohol
- Beer
- Braille menu
- Cocktails
- Coffee
- Comfort food
- Happy hour drinks
- Happy hour food
- Hard liquor
- Late-night food
- Quick bite
- Vegan options
- Vegetarian options
- Wine
- Lunch
- Dinner
- Dessert
- Seating
- Table service
- Bar onsite
- Restroom
- Wi-Fi
- Wi-Fi
- Casual
- Trendy
- College students
- Family-friendly
- Groups
- Tourists
- Credit cards
- Debit cards
- NFC mobile payments
- Good for kids
- Good for kids birthday
- High chairs
- Kids' menu
- Free parking lot
- Free street parking
- Parking
- Dogs allowed outside
Real Reviews from the Community
- Mar 16, 2026
Very fresh and delicious food! 2/28/24 I could tell that our waitress was new. She took our drink ours and asked if we wanted a appetizer and we said no but we are ready to order. She went to get our drinks then walked away. 15 minutes later she came back to get our orders finally. Me and my husband ordered burgers and fries both medium well. Mine came out well done and his medium. My fries was cold and not that great. But the burgers was at least good.
- Mar 10, 2026
Great location tucked downhill off of 15/501. Atmosphere very chill, good lighting, the restrooms were also clean and TVs are not loud which is a plus you can hear yourself think. We always go for the wings and endless fries. But for some reason the Banzai wings did not have much sauce on them they were drizzled rather than drenched with sauce. So a tad bit disappointed but we did ask for extra sauce on the side. Our waiter named Korea was very friendly and attentive. We chose not to get the combo (2 for $20.00) good bang for your buck if that's what you choose. We did get drinks so that drove the tab up a bit. But overall we did enjoy also the Holiday decorations made it more enjoyable as well. We will be returning in the near future and do recommend this location.
- Mar 6, 2026
Overalls our service was amazing, our server was a sweetheart and made us feel like home. The atmosphere felt real easy going and everyone who spoke to us was a delight. The food was super delicious, I got the wings and they were juicy. We had a great time at Red Robin’s!!
- Feb 23, 2026
We sat in the bar area. It felt more private for my husband and me after a long day. The waitress Catherine was sweet and professional. The manager Darby came by our table a few times to help and was really kind and thoughtful. The staff are definitely doing their job well! I had the Scorpion burger and it was delicious and I felt a tingling on my tastebuds even afterwards. An enjoyable feeling as it was a flavorful choice with a kick! Great place, great food, and great service!
- Feb 23, 2026
Our first trip to Red Robin and we loved it! Tracy was an awesome server, and made me feel so comfortable about needing gluten free precautions. Burger and gluten free fries were delicious.
- Jan 21, 2026
My wife and I stopped by for a weekday lunch meal last week. The blonde haired waitress was able to run the bar, and several tables by herself, where she did an amazing job. She was very kind, and greeted us with a smile. The food was perfect, and was made extremely fast. Several years ago, we had a terrible service experience, so I was hesitant to make another trip to this location, but I'm glad we did. What a pleasant experience. All around 5* experience. Thank you!
- Jan 19, 2026
Food was great. Service was good, but a little slow. And the little kiosk machines at the tables, terrible. They never seem to work correctly and always have to be reset by the server. Why bother? I end up paying the server every time. Get rid of them.
- Dec 24, 2025
Food was smaller than I remember from when I was here over 10 years ago :/ however! It was delicious! The waitress was super duper kind and helpful, making the experience so much better
